Watch this video for more on Disputed bills

On occasion, you may need to dispute an invoice before it can ultimately be approved. An example of this could be an incomplete order from your supplier, so the invoice is disputed until the order issue is resolved. Invoices will be moved to the Disputed tray, then back to the Approval Tab once they're ready to be approved. Think of it as a holding area for invoices that aren't quite ready to be approved.

After selecting an invoice in the Approval Tab, select the More option, followed by Dispute. This moves the invoice directly to the Disputed tray. Invoices can stay here indefinitely until the dispute is resolved.

If the Dispute option is not visible, you may have Double Approval or Executive Approval set up under Company Settings. Therefore, the invoice is sitting in the Review tab. As the invoice has already been approved, it must first be returned to Approvals. Once in the Approval tab, reselect the invoice, go to the More menu, and select Dispute to initiate the dispute process.

Users can approve invoices that are in the Disputed status directly from their task section, such as "My Tasks," without needing to access the Disputed tab. This ensures that users can fulfil their approval responsibilities efficiently. However, even after approval, the invoice will remain in the Disputed tab until it is explicitly moved back to the Approvals section by the approver.

Once a dispute has been resolved, head into the Disputed tray, select the invoice, then select the green Return button. This moves the invoice back to the Approval tab, ready for approval.