One of the best features of Lightyear is our adaptability. Communication with customers allows us to cater more specifically to their needs, including in the creation of our maps.
We hope that as we grow, you will find already existing working maps more often than not, but sometimes you may discover that you would like more or less information than provided. Rather than requesting a new map, you can ‘query’ an existing map that we may be able to edit.
How to query a map
In the processing tab, when a suggested map is presented, you will see the option ‘Click to Query Map’. Clicking this will allow the user to fill in the Query Map dialogue box.
To ensure the mapping team can process your request efficiently:
Include clear notes explaining the specific outcome you want from the mapping.
Provide reasons why Smart Extract or existing maps are not suitable for the document.
Detailed explanations help the mapping team understand your requirements and reduce back-and-forth communication.
Upon submission, the Query symbol will appear beside the document in your processing tab, letting you know that it is awaiting assessment from one of our staff.
When the query has been addressed by our team, the symbol will turn green. Click the ‘Notes’ icon to find the answer to your query.
If our staff have requested more information, you can use this same process of clicking Query map again to send the document and your note to the mapping team for review.
If your mapping request was denied or closed, you can take the following steps to follow up:
Reply to the note on the original request with your clarification.
Resubmit the request for mapping with the updated information.