Lightyear prides ourselves in our world class product and teams. To maintain our stellar service standards, we have Service Level Agreements (SLA's) in place to support our customers promptly through different channels. Depending on your plan and Support package, you can get support via the channel that suits you:
Email [email protected]
Live Chat: Support made simple.
Phone Support
Mapping and Email support SLA's are as follows, based on the type of requests:
Map Requests - within 1 business day (24 hours from time of request)
Support request - 1 hour initial first response time within Business working hours. UK/AU Public holidays are not included as Business working days/hours.
Support availability
Our support teams are based in Australia and the UK and operate Monday - Friday, bringing you support around the clock through the week.
Live Chat and Phone support are available during these hours of operation:
AU hours from 06:00 - 17:30 AEST at +61 2 9134 8585
UK hours from 08:00 - 18:30 GMT at +44 1969 600721
Weekends
We do not open during weekend hours. Any maps, missed chats or email enquiries left over the weekend will be addressed on the following working business day.
Public Holidays
Our best-in-class service extends to public holidays to ensure your service remains uninterrupted. However, we will have limited operations in place during the UK and Australia public holidays, which means different SLA's on these particular days. Whilst we remain open the rest of the year, we are closed on Christmas and New Year's Day.
Depending on the nature of your query. We strive to respond to and deal with your queries as quickly as possible.