If you have sent an email to your Lightyear account, but you are unable to locate it in your Processing tab, there are a few different things that you can check:
Double check that you have sent it to the correct Lightyear email address, and that it does not contain any typos.
If the invoice format is not readable by Lightyear (e.g., txt or Word), it will not be processed. Supported formats include PDF. Lightyear automatically redirects unreadable formats to the redirect email that is currently set up. Check your redirect email’s inbox and spam folders to see if it ended up there.
Make sure the invoice isn't appearing in your Approval Tab or Statements after being successfully mapped by Lightyear. Lightyear distinguishes between invoices and statements, and if a forwarded document is a statement, it will be routed to the Statements area instead of the Invoices/Approvals queue. Check the Statements tab for such documents.
If you have an internal firewall, make sure it is not blocking the .cloud email addresses.
Test your auto-forwarding rule by sending an invoice directly to your Lightyear email address. If it appears in Lightyear but invoices from your company mailbox do not, review and correct the auto-forwarding rule.
Don’t have a redirect email set up? You can check out a guide on how to set it up here.