For those using advanced security softwares, you may run into some issues with receiving emails from Lightyear as they may get picked up by spam filters/security products.
In order to avoid this, please whitelist our email domains (@lightyear.cloud and @lightyearap.com) and the ip addresses our emails are coming from.
Please see these listed as below:
54.240.89.57
54.240.89.58
Once whitelisted, please try:
Checking your spam/quarantine inboxes to release the previous emails.
Retrigger an email to see if you are able to receive the new emails.
If you are still having issues after these, please contact support on [email protected].