Lightyear can disconnect from your accountancy software even though you haven't clicked Disconnect. When this happens, you need to reconnect before you can export again. This is expected behaviour and is caused by refresh tokens, which are controlled by your accountancy software, not by Lightyear.
Understand why you were disconnected
Your accountancy software gives Lightyear a refresh token when you connect. The token keeps the connection active, but it expires after a period of inactivity. If you haven't exported or imported between Lightyear and your accountancy software within that period, your accountancy software disconnects Lightyear and you need to reconnect.
The period depends on your accountancy software:
Accountancy software | Refresh token expires after |
MYOB | 7 days of inactivity. |
NetSuite | 7 days of inactivity. |
Iplicit | No expiry period is given. Reconnect if you have connection issues. |
QuickBooks Online | 100 days of inactivity. |
Sage Business Cloud and Sage Intacct | 30 days of inactivity. |
Xero | 60 days of inactivity. |
đ¤Tip: To avoid being disconnected, export or import between Lightyear and your accountancy software within the period shown for your software.
Reconnect to your accountancy software
To reconnect, connect Lightyear to your accountancy software again. Use the section for your accountancy software to check any specific requirements, then follow its setup guide.
MYOB
Refresh tokens on MYOB are valid for 7 days. After 7 days of inactivity, they expire and you need to reconnect. For more information, see MYOB's authentication tokens article.
To reconnect, follow the setup guide for your MYOB product:
NetSuite
Refresh tokens on NetSuite are valid for 7 days. After 7 days of inactivity, they expire, and you need to reconnect.
When you reconnect, log in with an administrator account when you're asked to authorise the connection. After you reconnect, exports from the Signed Off tab work again.
To reconnect, follow the NetSuite Integration Setup Guide, or the NetSuite Integration Setup Guide (with SuiteTax) if you use SuiteTax.
Iplicit
If you have connection issues with Iplicit, reconnect Lightyear through the integration settings. After you reconnect, check that your Accountancy Software Settings in Lightyear are set up correctly for your needs.
For more information, see the Iplicit Integration Setup Guide.
QuickBooks Online
Refresh tokens on QuickBooks Online are valid for 100 days. After 100 days of inactivity, they expire and you need to reconnect. For more information, see QuickBooks' Authorization FAQ.
To reconnect, follow the QuickBooks Online Integration Setup Guide.
Sage
Refresh tokens on both Sage Business Cloud and Sage Intacct are valid for 30 days. After 30 days of inactivity, they expire and you need to reconnect.
To reconnect, follow the setup guide for your Sage product:
Xero
Refresh tokens on Xero are valid for 60 days. After 60 days of inactivity, they expire and you need to reconnect. For more information, see Xero's OAuth 2.0 guide.
To reconnect, follow the Xero Integration Setup Guide.