So you've been invited to join Lightyear... Congratulations! You will have received an invitation letting you know who has invited you and to which account you have been invited to.
Log in to Lightyear from your invitation email
When you're first added to a Lightyear account by an Admin, you will receive an invitation email detailing which account you were added to, and which user added you. In the example below, user Joe has been added to the Lightyear company 'jessreleasenotes' by user Jess Callaly.
Within this email, you will be given a temporary password to log into Lightyear for the first time. Copy this password and click the Login to Lightyear button to be redirected to Lightyear's login page.
On the login page, enter your email address (the address the invite email was sent to) and the temporary password.
Change your temporary password
Once logged in for the first time, you will be prompted to change your password. We recommend completing this step for security purposes.
Enter your temporary password in the Current field, then enter your new password in the New and Re-type new fields, ensuring they match and meet the security criteria:
at least 10 characters
at least 1 uppercase letter
at least 1 lowercase letter
at least 1 number
at least 1 symbol
⚠️ Important: Lightyear does not support the customisation of password complexity requirements. All users must adhere to the criteria stated above. Spaces are not allowed in passwords.
Provide your phone number for 2FA
Once you have created a new password, add a Phone Number to your user account. The phone number will only be used for 2FA purposes. You will not receive any communications from Lightyear by text.
For more details on managing 2FA, see Multi factor authentication.
And that's it! You've successfully set up your Lightyear account.
Future invitations
Once you are an active user in a Lightyear account, invitations to other Lightyear accounts do not require further actions or setup. Instead of accepting another invitation, you'll receive an email that will serve as a notification.
Troubleshooting
Can't access my Lightyear account
If you are logging in for the first time and have followed all the above steps, your page in Lightyear may look like this:
In this scenario, it it likkely that you have been added to a Parent company, but not added into any specific accounts yet.
To resolve this, contact your Lightyear Admin User and requestto be added into the approrpiate Lightyear accounts.
I didn't receive the notification email. What should I do?
If you haven't received a user invitation email:
Check your spam/junk folder.
If the invitation is not in your spam or junk folder, contact your IT department as your internal mail server might be blocking our email domain ([email protected]).